Google Workspace
Gemini in Gmail
Gemini in Gmail helps people understand, respond to, and act on work without repeatedly searching across threads and files.
Shipped across Gmail's 3B+ users
My role
Product Lead, Gemini in Gmail
I owned it end to end, from product definition through simulation, quality, and pricing.
Product
The problem
The inbox was carrying too much
The inbox was carrying too much
The inbox was carrying too much
Small-business owners were selling, supporting customers, organizing invoices, and running operations from a single inbox. That one place decided whether someone made a child's soccer game or spent another evening checking a phone. The repetitive work kept them from their craft.
The vision
Take the repetitive work out of email
Take the repetitive work out of email
Take the repetitive work out of email
I wanted AI to carry more of the repetitive work so people could return to their craft and the people they care about. Gemini in Gmail would help people understand, respond to, and act on work without endlessly searching across threads and files.
The approach
Start with the job, not the feature
Start with the job, not the feature
Start with the job, not the feature
We designed around real jobs first. Find a customer's history before the next reply. Ground a support answer in approved Drive policy. Recognize an invoice and organize it. The direction was assistance grounded in the thread, the inbox, and relevant Workspace files.
The proof
Released features and public demos stayed distinct
Released features and public demos stayed distinct
Released features and public demos stayed distinct
Public Gmail experiences include summaries, Help me write, contextual replies, inbox Q&A, and answers that reference Drive files. Public demos showed more agentic workflows that find receipts, save information, and prepare reports. We labeled released capabilities and demonstrations separately.
The belief
Good AI gives the evening back
Good AI gives the evening back
Good AI gives the evening back
Gemini in Gmail expresses the principle behind my work. Technology should carry more of the routine so people can spend their attention on their customers, their craft, and their lives. That is the measure I hold it to.
The inbox was carrying too much.
Conversations with small-business owners kept returning to the same problem. They were selling, supporting customers, organizing invoices, and running operations from one inbox.
An inbox should not decide whether someone makes it to a child’s soccer game or spends another evening checking a phone. I wanted AI to carry more of the repetitive work so people could return to their craft and the people they care about.
Start with the job, not the feature.
Sales
Find the history, commitments, and relevant files before preparing the next response.
Customer support
Ground a reply in approved FAQ or policy information from Drive, then let the person review the tone and answer.
Business administration
Recognize invoices or receipts, organize the information, and reduce the manual filing that follows every transaction.
Everyday understanding
Answer questions across email and files without forcing the person to jump between tabs.
Bring the context to the work.
The product direction was not simply better text generation. It was assistance grounded in the thread, the inbox, and relevant Workspace files.
Released Gmail experiences include summaries, Help me write, contextual replies, inbox Q&A, and responses that reference Drive files. Public demos also showed agentic workflows that find receipts, save information, and prepare reports. Released capabilities and demonstrations should remain clearly labeled.
Assistance should preserve agency.
The strongest workflow gives a useful first result without hiding its context. People can inspect the source, edit the output, change the tone, or return to normal email.
AI should remove repetitive steps while leaving judgment, customer relationships, and the final decision with the person doing the work.
Good AI gives the evening back.
Gemini in Gmail reflects the principle behind my work: technology should carry more of the routine so people can spend attention on their customers, their craft, and their lives.
Explore the work
Coverage · Personalized smart replies
Demo · Agentic workflow on The All-In Podcast
Built collaboratively across Gmail, Workspace, Gemini, design, engineering, research, privacy, trust, legal, and go-to-market teams.
Let’s exchange ideas about technology that helps people live better.
Let’s exchange ideas about technology that helps people live better.